Contact Beauteast

We are here to help with questions about orders, shipping, returns, exchanges, materials, sizing, and jewelry care.

Before contacting us, you may find quick answers in our FAQ, Shipping Policy, and Returns & Exchanges pages.

How to Reach Us

Email:
service@chinasourcingcenter.com

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM

We usually respond within 1–2 business days. Response times may be slightly longer during weekends, public holidays, new product launches, or high-volume periods.

For Order Questions

If you are contacting us about an order, please include:

- Your order number
- The email address used to place the order
- A short description of your request
- Clear photos or videos if your item arrived damaged, defective, or incorrect

For Shipping Questions

If your order has already shipped, please check your tracking link first. Tracking information may take 24–72 hours to update after dispatch, especially while the package is in transit between countries or awaiting local carrier scanning.

If your tracking has not updated for several days, contact us and we will help review the order status.

For Returns & Exchanges

To start a return or exchange, please contact us within 14 days of delivery.

Items must be unworn, unused, in their original condition, and returned with the original packaging. Please do not send items back before contacting us first.

For Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item, packaging, and any visible issue. Once reviewed, we will help arrange a replacement, exchange, refund, or other suitable solution.

A Note from Beauteast

Beauteast is built around clean design, honest materials, and considered everyday jewelry. If you have questions about a piece before placing an order, we are happy to help you review material details, sizing, care guidance, or styling considerations.