Returns & Exchanges

Last updated: July 16, 2026

We want every Beauteast piece to arrive beautifully and feel right for you. This Returns & Exchanges Policy explains how eligible returns, exchanges, refunds, and damaged or incorrect items are handled.

Return Window

Beauteast accepts eligible returns within 14 days of delivery.

To be eligible for return, items must be unworn, unused, in their original condition, and returned with the original packaging. Items that show signs of wear, scratches, damage, perfume, lotion, water exposure, or improper storage may not be accepted for return.

How to Start a Return or Exchange

To start a return or exchange, please contact us at support@beauteast.com within 14 days of delivery.

Please include:

- Your order number
- The item you would like to return or exchange
- The reason for your request
- Clear photos if the item arrived damaged, defective, or incorrect

Once your request is reviewed, we will provide the next steps. Please do not send items back without contacting us first.

Final Sale Items

For hygiene and quality reasons, certain items may be final sale, including earrings, pierced jewelry, customized items, gift cards, items marked as final sale, and any item that has been worn or damaged after delivery.

Final sale items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Exchange Policy

Eligible items may be exchanged depending on product availability.

If the item you want is out of stock, we may offer a refund, store credit, or another suitable solution after reviewing your request.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.

We recommend using a trackable shipping method. Beauteast is not responsible for return packages lost in transit.

Original shipping fees, customs duties, import taxes, and other local charges are non-refundable unless required by applicable law.

Refunds

Once your return is received and inspected, we will notify you by email.

If your return is approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may need additional time to process and post the refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@beauteast.com.

Please include your order number and clear photos of the item, packaging, and any visible issue. Once reviewed, we will help arrange a replacement, exchange, refund, or other suitable solution.

Items Damaged After Delivery

Beauteast is not responsible for damage caused by improper wear, storage, impact, water exposure, perfume, sanitizer, lotion, household chemicals, heavy friction, or other non-standard use after delivery.

Please refer to the care instructions on each product page to help preserve the finish and structure of your jewelry.

Before You Start a Return

Some jewelry concerns can be solved with the right fit or care guidance.

Wider or structured rings may feel slightly tighter than slim bands in the same size. If you are between sizes, choosing the larger size may provide a more comfortable fit.

Gold-tone PVD and plated finishes should be kept away from water, perfume, sanitizer, lotion, household chemicals, and heavy friction.

If a hoop, huggie, clasp, or chain does not function properly when received, please stop wearing it and contact us with clear photos or a short video.

Contact Us

For return or exchange requests, please contact us at:

service@chinasourcingcenter.com