Refund Policy

Last updated: July 16, 2026

Thank you for shopping with Beauteast. This Refund Policy explains when refunds may be issued, how refund requests are reviewed, and how long refunds may take to process.

Refund Eligibility

Beauteast may issue refunds for eligible returned items, damaged items, defective items, incorrect items, or canceled orders that meet the conditions described in this policy.

To be eligible for a refund, returned items must be unworn, unused, in their original condition, and returned with the original packaging.

Items that show signs of wear, scratches, damage, perfume, lotion, water exposure, improper storage, or other non-standard use after delivery may not be eligible for a refund.

Return Window

Eligible items may be returned within 14 days of delivery.

To request a refund for a returned item, please contact us at support@beauteast.com within 14 days of delivery before sending the item back.

Please do not return any item without contacting us first. Items returned without prior approval may not be accepted.

How to Request a Refund

To request a refund, please email us at support@beauteast.com with the following information:

- Your order number
- The email address used to place the order
- The item you are requesting a refund for
- The reason for your refund request
- Clear photos or videos if the item arrived damaged, defective, or incorrect

Once we receive your request, we will review it and provide the next steps.

Refund Review

Refund requests are reviewed based on the item condition, delivery status, return eligibility, and the information provided.

If a return is required, the item must be received and inspected before a refund can be approved.

We reserve the right to refuse a refund if the item does not meet the return conditions, is returned without approval, shows signs of use or damage after delivery, or is outside the eligible return window.

Refund Processing Time

Once your return is received and inspected, we will notify you by email.

If your refund is approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment service may need additional time to process and post the refund to your account.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@beauteast.com.

Please include your order number and clear photos of the item, packaging, and any visible issue.

Once reviewed, we may offer a replacement, exchange, refund, store credit, or another suitable solution depending on the situation.

Canceled Orders

If you need to cancel an order, please contact us as soon as possible at support@beauteast.com.

We will do our best to help before the order is processed or shipped. However, once an order has been processed, packed, or shipped, we may no longer be able to cancel it.

If an eligible order is successfully canceled before shipment, a refund will be issued to the original payment method.

Non-Refundable Items

For hygiene, quality, and safety reasons, certain items may not be eligible for refund, including:

- Earrings
- Pierced jewelry
- Customized or personalized items
- Gift cards
- Items marked as final sale
- Items that have been worn, used, altered, or damaged after delivery
- Items returned without original packaging
- Items returned without prior approval

Final sale items cannot be refunded unless they arrive damaged, defective, or incorrect.

Shipping Fees, Duties & Taxes

Original shipping fees are non-refundable unless the refund is due to a damaged, defective, or incorrect item.

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.

Customs duties, import taxes, VAT, and other local charges are generally non-refundable by Beauteast. If applicable, please contact your local customs office or tax authority for further assistance.

Lost or Returned Packages

If your package is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, unpaid customs fees, or failure to collect the package, any refund may be reduced by the original shipping cost, return shipping cost, customs charges, or other costs incurred.

Beauteast is not responsible for packages lost due to incorrect or incomplete shipping information provided by the customer.

Refunds for Sale or Promotional Items

Sale items, discounted items, and promotional purchases may be subject to the same refund conditions unless marked as final sale.

If a refund is approved for a discounted item, the refund will be based on the actual amount paid after discounts, excluding non-refundable shipping fees, duties, taxes, or other local charges.

Late or Missing Refunds

If your refund has been approved but you have not received it after the expected processing time, please first check with your bank, credit card provider, or payment service.

If you have done this and still have not received your refund, please contact us at support@beauteast.com.

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

service@chinasourcingcenter.com